- Respect the customer’s rights at all times.
- Act appropriately and be transparent during contract negotiations; do not exert any undue pressure to secure a contract/job.
- Supply a written quotation when submitting a tender for contract.
- Comply with all laws, statutory regulations and Building Regulations
(if applicable). - Maintain adequate employers’ and public liability insurance.
- Respect the customer’s privacy.
- Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the customer.
- Arrive at the agreed time for appointments with the customer and to give advance warning of any unavoidable delay.
- Ensure that all services are completed to the highest possible standards and that all guaranteed elements of work are agreed.
- Have a complaints procedure that ensures you will respond to any complaint in a reasonable time and in a proper manner.
- Be fully responsible for all colleagues and any sub-contractors in meeting these standards at all times.
- Act in a professional and appropriate manner for all dealings with your customer.